FREQUENTLY ASKED QUESTIONS
How do I request services from Sara’s Helping Hands (SHH)?
Initially, Sara’s Helping Hands will complete a free consultation to determine necessary services and address your questions and concerns. If you decide to move forward with us, we will partner with you to create the service plan that fits your needs.
Do you screen Health Service providers?
Yes. Service providers are rigorously screened for criminal background, personal and professional references, previous employment and driving history (for applicable roles.) We also complete individual face-to-face interviews with each provider.
What qualities does Sara’s Helping Hands (SHH) prioritize when hiring service providers?
Sara’s Helping Hands hires qualified service providers who are truthful, personable, compassionate, reliable, patient, and can genuinely connect with our customers.
What is the SHH service area?
Sara’s Helping Hands provides care for consumers in Madison and the greater Dane County area.
Are holidays included?
SHH does charge an additional fee for certain holidays. Please contact us for rates and applicable holidays.
Can I use my Medicaid or Medicare coverage for your services?
Yes.
What is Sara’s Helping Hands process for training service providers?
Our service providers participate in continuous professional development. Our training focuses on providing individualized service for each customer to ensure we meet your unique needs. We train our care providers on universal safety protocols, food and health, diversity and inclusion, and other key topics. Our training team includes registered nurses (RN) and professionals who possess a Bachelor of Science in Nursing (BSN.) All of our trainers are certified by the State of Wisconsin to train service providers employed in assisted living settings. The leadership team at SHH guarantees that our service providers complete the necessary training to give our customers the quality service they deserve.
What if my service provider is not a good fit for me?
Please let us know! We want to provide our consumers the highest level of individualized service possible. We will work with you to find a new service provider who is a better fit.
When are your service providers available?
SHH service providers aim to assist consumers 24 hours a day, seven days a week. We work with our clients to determine individual care needs and attach service providers with the best flexible schedule to accommodate our clients.
What if I need to discontinue my care?
We ask that you provide SHH with 30 Days notice if you wish to discontinue or cancel service. Please contact our office for more information.
